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Missouri Department of Social Services (Family Support Division) — SNAP Replacement Benefits

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For parents
Description
If you lose food purchased with your EBT card due to a power outage caused by weather, ice storm, fire, flood, tornado or other household misfortune outside your control, you may request a SNAP benefit replacement." "To report a loss and begin the process of receiving replacement benefits, you must complete and submit an Online Replacement Request within 10 days of the event." "You may also print the Replacement Request Form and submit it by fax (573) 526-9400 or mail to your local FSD office." "NOTE: Electricity being disconnected by the power company due to non-payment of the utility bill is NOT considered a household misfortune/disaster.
Requirements
  • Must be a SNAP (EBT) household that "lose[s] food purchased with your EBT card" due to "a power outage caused by weather, ice storm, fire, flood, tornado or other household misfortune outside your control."
  • "Complete and submit" a replacement request "within 10 days of the event."
  • Losses due to "Electricity being disconnected by the power company due to non-payment of the utility bill" are not eligible.
How to get help
Submit online SNAP replacement request Recommended

Submit the Missouri Department of Social Services (Family Support Division) online replacement request for food lost due to an eligible household misfortune (such as a weather-related power outage). Be prepared to provide details about what food was lost and when the loss happened.

Visit website
Fax the paper replacement request form

If you cannot use the online request, download and complete the IM-110 Replacement Request Form and fax it to the Family Support Division using the fax number provided.

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(573) 526-9400

Mail the paper replacement request to a local FSD office

If you cannot submit online, download and complete the IM-110 Replacement Request Form and mail it to the nearest Family Support Division (FSD) Resource Center for processing.

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Call FSD for help

Contact the Family Support Division Information Center for help finding the right office, getting assistance with the replacement request, or answering questions about eligibility.

855-FSD-INFO (855-373-4636)

Eligibility
States
MO